Shipping & Returns


Shipping & Delivery

All Candlehaven products are securing wrapped before postage. All orders ship within 2-7 business days depending on your destination via Australian parcel post and for wholesale and larger orders, a courier. Larger parcels sent via the courier come with a tracking with note. Ensure correct address has been entered during checkout, we cannot be held responsible for incorrectly entered delivery addresses. You will be notified via email when your order has been dispatched.

Flat rate of $10 Australia wide.

Free for orders over $100.

Free pick up.

 

International shipping

For any international orders, please email your details to candlehaven@acuarelacollections.com so that we can quote you delivery charges.

 

 

Returns

Our policy states that unfortunately we do not return or exchange the item unless there has been a mistake in your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are not responsible for any damage caused in item shipping. Every product is double checked so that you receive the highest quality from our end. Candlehaven is not liable for any marks or scratches during posting.